Privacy Policy

Last Updated: January 25, 2026

1. Introduction

Welcome to Fariid ("we," "our," or "us"), a platform owned and operated by Loola AI Inc. We are committed to protecting your privacy and ensuring you understand exactly how your personal information is used.

This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you use our mobile application (the "App") and our website, fariidapp.com.

By accessing or using Fariid, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the application.

2. Governance and Jurisdiction

This Privacy Policy and your use of the App are governed by and construed in accordance with the laws of the United States of America (specifically the State of Delaware), without regard to its conflict of law principles.

For the purpose of data protection laws and inquiries, our primary contact information is listed below, followed by our regional operations office:

Primary Legal Entity (US):
Loola AI Inc.
8 The Green, STE B
Dover, DE 19901-3618
United States

Regional Operations (Somaliland):
ADF, Abraar Center,
Ahmed Guray,
Borama, Awdal
Somaliland

3. Information We Collect

We collect information that is necessary to provide our services, process payments, and improve your language learning experience.

A. Personal Data

When you register for Fariid, we may collect personally identifiable information, specifically:

  • Phone Number: We collect your phone number to create your unique user identity and to facilitate mobile money transactions.
  • Email Address: We collect your email address to create your unique user identity.
  • Profile Data: Name and basic demographic details you voluntarily provide.

B. Voice and Audio Data

Crucial Functionality: Fariid is an AI-powered language learning tool. To function correctly, the App must record and process your voice.

  • Collection: We record your voice when you engage in conversation exercises, pronunciation drills, or other speaking activities within the App.
  • Usage: These recordings are used to analyze your speech patterns, provide real-time feedback on pronunciation, and track your learning progress over time.
  • Storage: Voice recordings of conversation exchanges are stored centrally on our secure servers. This data is retained to allow you to review your history and for the AI to adapt to your proficiency level.

C. Financial Data

We do not store your full credit card information or bank account details on our servers.

  • Mobile Money: We collect your phone number to initiate mobile money transactions (e.g., Zaad, E-Dahab, Waafi) via our third-party payment processors.

4. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Process subscription payments and transaction requests.
  • Provide AI-generated feedback on your speaking and language skills.
  • Maintain a history of your learning progress.
  • Prevent fraudulent transactions and monitor against theft.
  • Comply with legal obligations.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

A. Third-Party Service Providers

We share specific data with third parties to perform services for us or on our behalf, including payment processing and data analysis.

  • Payment Processing (Sifalo & Waafi): We share your phone number and transaction details with Sifalo and/or Waafi to process mobile money payments.

  • Voice Processing (OpenAI): To provide high-quality AI conversation capabilities, your voice data and text inputs may be processed by OpenAI.

    • We utilize OpenAI’s enterprise services which are designed to protect user privacy.
    • For details on their data handling, please visit: OpenAI Privacy Policy

B. Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

6. Data Retention and Deletion

We retain your personal information and voice recordings only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Voice Data: We store conversation exchanges to maintain the continuity of your learning journey.
  • Deletion Requests: We respect your right to privacy. If you wish to delete your account or specific voice data, you may contact us. We will delete your user data within reason upon receiving a verified request, provided the data is not required for legal compliance or active dispute resolution.

To request data deletion, please contact us at: privacy@loola.ai or hello@loola.ai

7. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

8. Policy for Children

Target Age: Our services are intended for users aged 16 and above. We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Loola AI Inc.

  • Email: hello@loola.ai
  • Phone: +252 63 4572516
  • US Address: 8 The Green, Dover, DE 19901-3618, United States
  • Somaliland Address: ADF, Abraar Center, Ahmed Guray, Borama, Somaliland
  • Somaliland Address: ADF, Abraar Center, Ahmed Guray, Borama, Somaliland