Cookies Policy

Last Updated: January 25, 2026

1. Introduction

This Cookies Policy explains how Loola AI Inc. ("we," "us," and "our") uses cookies and similar tracking technologies (such as pixels, local storage, and mobile identifiers) when you:

  1. Visit our informational website, fariidapp.com;
  2. Access our web-based applications and learning platforms; or
  3. Use the Fariid mobile application (the "App").

This policy is part of our Privacy Policy and explains what these technologies are, why we use them, and your rights to control their use.

2. What Are Cookies and Mobile Identifiers?

  • Cookies: Small text files that are placed on your computer or mobile device when you visit a website. They allow the website to remember your actions and preferences (such as login status and language selection) over a period of time.
  • Mobile Device Identifiers: Unique strings of numbers and letters associated with your mobile device (such as Apple’s IDFA or Google’s AAID). In mobile apps, these function similarly to cookies, allowing us to recognize your device and save your preferences.

3. Why We Use These Technologies

We use cookies and tracking technologies for the following purposes:

A. Essential and Strictly Necessary

These are necessary for the App and Website to function and cannot be switched off in our systems.

  • Authentication: To keep you logged in as you navigate between different lessons or screens.
  • Security: To detect malicious traffic and prevent fraudulent account access.
  • Transaction Safety: To ensure the security of mobile money payment requests initiated through the App.

B. Functionality and Preferences

These allow the App to remember choices you make to provide a more personalized experience.

  • Voice Settings: Remembering your preferred playback speed or audio configuration for AI exercises.
  • Progress Tracking: Storing your current lesson state locally on your device so you can resume exactly where you left off, even if internet connectivity is temporarily lost.

C. Performance and Analytics

We use these to understand how users interact with Fariid so we can improve the learning experience.

  • Usage Data: Analyzing which lessons are most popular or where users struggle the most.
  • Crash Reporting: Collecting technical data when the App crashes to help our developers fix bugs.

4. Third-Party Cookies and Technologies

Some features of Fariid rely on third-party services. These partners may place their own cookies or use their own SDKs (Software Development Kits) within our App.

  • Payment Processors (Sifalo & Waafi): When you initiate a payment, these providers may use cookies or secure tokens to verify the transaction and prevent fraud.
  • AI Services (OpenAI): To process voice and text inputs, data is transmitted securely. While OpenAI does not use cookies for tracking, temporary local storage may be used to buffer audio for smooth playback.
  • Analytics Providers: We may use third-party analytics tools (such as Google Analytics for Firebase) to help us understand App usage.

5. How to Manage Your Preferences

You have the right to decide whether to accept or reject cookies.

A. Web Browser Settings

If you are using our website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

B. Mobile Device Settings

You can control how your mobile device shares data:

  • iOS: Go to Settings > Privacy & Security > Tracking. You can disable "Allow Apps to Request to Track."
  • Android: Go to Settings > Privacy > Ads. You can "Delete advertising ID" or opt out of personalization.

C. In-App Settings

You may be able to clear your cache and local data via the "Settings" menu within the Fariid App. Note that clearing this data may log you out or reset your lesson progress indicators until they re-sync with the server.

6. Updates to This Policy

We may update this Cookies Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookies Policy regularly to stay informed about our use of cookies and related technologies.

7. Contact Us

If you have questions about our use of cookies or other technologies, please contact us at:

Loola AI Inc.

  • Email: hello@loola.ai
  • US Address: 8 The Green, STE B, Dover, DE 19901-3618, United States
  • Somaliland Address: ADF, Abraar Center, Ahmed Guray, Borama, Somaliland